FAQs

DijiSouk Insta Shop and website is owned and operated by DijiSouk and does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, DijiSouk does not take title to the refunded item. Items shipped from dijiSouk can be returned within 15 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. For more information, please check item by item within your order. Refunds usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.

No refund on FOOD Items.

All prices are inclusive of legally applicable local VAT.

Please note that unless otherwise stated on the Website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

We list availability information for products sold by us on the Website including on each product information page. Beyond what we say on that page or otherwise on the Website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and will refund you if you are charged for those products.

Unless expressly indicated otherwise, DijiSouk is not the manufacturer of the products sold on this Website or through Insta Shop. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website or Insta Shop. Ingredients may also change. All information about the products on our website is provided for information purposes only. 

Manufactures provides up to twelve (12)- month warranty on eligible products purchased in the United Arab Emirates. This warranty obligation is limited to repair of defective product or replacement of the defective part, or replacement or refund according to the price of the product at the time of repair or replacement.

We understand that purchasing products online involves a lot of trust on your part. We take your trust seriously.

All Credit / Debit card payments are processed by myFatoorah payment gateway useing industry-standard SSL (secure socket layer) technology to protect every interaction you have with us. We do not save your card details on our payment gataway system or our e-commerece website (dijisouk.com)

myFatoorah.

All major credit cards issued by Mastercard, Visa, American Express. Cash on delivery up to AED 350 per transaction. PayPall accounts, PayPal Credit Cards.

Yes, selected prodcuts ships for free. Please check the delviery options when checking out a product.

All listed products ship inside UAE and selected MENA region countries. For other countries, please email us on info@dijisouk.com for shipping instructions.